Privacy Policy

This page explains what personal data we collect, why we collect it, and how we keep it safe. Since privacy matters to us, we only ever use your data for the reasons set out below. We wrote this page in plain English so it is easy to follow.

1. Information We Collect

When you use our services or contact us, we may collect the following information. Most of it reaches us through the details you type into our online contact form. However, the list below also covers details you give us in other ways.

• Name and contact details (phone, email, address)
• Information about your drainage issue
• Property location and postcode
• Payment information when you use our services

2. How We Use Your Information

We use your information to help you and to run our business. The list below gives the main uses. For example, we use your contact details to reply to your enquiry.

• Provide drainage services you have requested
• Contact you about your enquiry or booking
• Send appointment confirmations and reminders
• Improve our services
• Comply with legal obligations

3. Data Storage and Security

We keep your data safe using standard encryption. Since we only keep it as long as we actually need to, we delete it once it's no longer required for our services or the law. If you want to know more about how we handle your data, you can ask us through our online contact form.

4. Third-Party Sharing

We never sell your personal data. Since some jobs need outside help, like payment processing, we may share data with trusted partners, always under a strict confidentiality agreement. If you have a question about who we share data with, please ask us through our online contact form.

5. Your Rights

You have rights over the personal data we hold about you. The list below sets out the main ones. To use any of them, send us a message through our online contact form.

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

6. Cookies

Our site uses cookies to make your visit better. See our Cookie Policy for the full details. When you first visit, a banner lets you accept or reject cookies that help us analyse site traffic. Your choice is saved in your browser, and you can change it at any time by clearing your browser data.

7. Contact Us

For privacy-related enquiries, contact us via our online contact form. We will read your message and reply as soon as we can.