A sewage emergency is one of the most unpleasant and hazardous things a property owner can face. When foul water drains fail, raw sewage can back up through toilets, sinks and floor drains into your home or workplace. The cause might be a blockage, a pipe collapse or a pump failure.
Sewage contains harmful bacteria, viruses and parasites. These are a serious health risk. Because of this, expert cleanup is essential. Our sewage teams work around the clock. They carry protective gear, industrial extraction units, sanitisation tools and high-pressure jetting systems.
We contain and remove the sewage safely. We clear the cause of the drain failure. Then we sanitise the area to a safe standard. A collapsed pipe or broken pump may have caused the backup. If so, we carry emergency repair materials to restore function. We also work with United Utilities if the issue starts in the public sewer network. Sewage emergencies need fast action, because each hour of delay adds contamination, property damage and health risks.
Request an emergency callout through our online form, any time of day. Sewage emergencies get top priority. We send an engineer at once. The engineer brings full containment and clearing tools.
On arrival, we put on protective gear and isolate the sewage source where possible. Then we start to pump out the standing sewage with industrial-grade pumps.
We find and fix the cause of the backup. We clear blocks with jetting tools, make emergency pipe repairs or deal with pump failures, which restores normal drain flow.
We clean and sanitise the area to reduce health risks. We advise on further deep cleaning if needed, give you a report for your insurer and recommend ways to prevent a repeat.
The cost of a sewage emergency callout depends on how far the contamination has spread and the drain work required. It covers containment, clearance and basic sanitisation. Request a fast, fixed-price quote online. Although each case differs, we confirm costs as quickly as possible once we assess the situation. There is no call-out fee.
Yes. Raw sewage is dangerous because it contains harmful bacteria, including E. coli and Salmonella. It also holds viruses and parasites. Avoid direct contact with sewage and keep children and pets away. Do not try cleanup without protective gear. We strongly advise expert extraction and sanitisation.
Stay out of the rooms with sewage and open windows to ventilate the area. Turn off electricity at the consumer unit if sewage is near electrical outlets. Do not flush toilets or run taps, because this can make the backup worse. If possible, put towels at doorways to stop sewage spreading to other rooms.
If the backup starts in the public sewer, not in your private drains, United Utilities must do the repair. We can check whether the issue lies in your private drains or the public network. However, if it is a public sewer problem, we can contain it while you contact United Utilities.